FAQ

How do I buy from Gamers Shop?
What are the official working hours for the Gamers Shop?
Are cards and products sold by Gamers Shop valid for use in all countries?
How do I get the card after selecting and completing the payment process?
What is the expected time frame for receiving the digital code of the card or product after the payment process?
What do I have to do if I did not receive the digital code on the registered or indicated email address with my purchasing order?
What are the countries that Gamers Shop deals with and are there any applied fees and charges for shipping or dispatching orders?
What are instant communication methods available at Gamers Shop?
I cannot log into my account at Gamers Shop, what shall I do?
What is Gamers Shop and what products are sold on the Gamers Shop?
What are available payment methods at Gamers Shop?
What is the accepted payment currency at Gamers Shop?

How do I buy from Gamers Shop?

In order to buy from Gamers Shop all you have to do is to  add products you want to purchase to  your shopping basket and then go to complete the payment in the most appropriate way available to you and once you have successfully completed the payment process you will get the product code , noting that we accept many different payment methods to provide the easiest ways to complete the payment process and purchase with ease and safety as well .

What are the official working hours for the Gamers Shop?

Gamers Shop works around the clock and during all days of the week where we are keen to always be available to serve you and provide the easiest and fastest way to proceed your requests throughout the hour by urging directly to one of the sales rep.  at Gamers Shop or contact us via our pages on different social media  platforms  or contact us page .

Are cards and products sold by Gamers Shop valid for use in all countries?

No, please be aware that there are products and cards that work on the American store and another Saudi Arabia store and British ones and we are working to clarify the country of the card and the product that you want to buy as much as possible so please make sure that you are  buying  the appropriate card according to the account country  ( Region ) since  all our products are digital and can not be replaced  or returned  after sending the code to your  registered email or any method requested by our clients .

How do I get the card after selecting and completing the payment process?

After confirming the payment process according to the appropriate method of payment to the customer, the digital card or game code is sent to the e-mail address registered with us or sent by client  to Gamers Shop live support rep.  , as the code can be sent in any way that may suit the customer (WhatsApp – social network sites – Telegram or live chat on our store within 10 minutes of payment confirmation.

What is the expected time frame for receiving the digital code of the card or product after the payment process?

Usually, the digital code is sent within ten minutes of payment confirmation , however sometimes it may reach 24 hours if payment cannot be confirmed or we are facing  any technical problems or system issues.

What do I have to do if I did not receive the digital code on the registered or indicated email address with my purchasing order?

Please review Junk Mail or contact one of our sales rep., and the code will be immediately resent.

What are the countries that Gamers Shop deals with and are there any applied fees and charges for shipping or dispatching orders?

As all of our products are digital and shipping and delivery are done by e-mail, we accept dealing with all countries according to the appropriate payment methods for our customers as shown later, and please note that there are no fees for sending codes, as all of our products are digital and sent via e-mail live char Or social media platforms, noting that some fees may be applied according to the payment method chosen by the customer .

What are instant communication methods available at Gamers Shop?

You can communicate with us through Live Chat , social media network ,  telegram or WhatsApp through our number shown on the Contact Us page from 10:00 am to 10:00 pm according to  of the Arab Republic of Egypt time zone GMT +2 .

I cannot log into my account at Gamers Shop, what shall I do?

You may have forgotten your password. All you have to do is choose forgot my  password tab . A temporary password will be sent to your registered  email  address at Gamers Shop, or you can contact us via  one of available official  support methods at the Gamers Shop (Live Chat  – Social Media Network WhatsApp and Telegram .

What is Gamers Shop and what products are sold on the Gamers Shop?

Gamers Shop is a leading online store in selling all digital cards and games that are used for the purpose of game playing , online shopping or online call  , such as playstation cards, Xbox, Nintendo store cards , monthly, quarterly and annual premium  memberships cards, CashU, Amazon, iTunes, Google Play, Skype and other cards and digital games.

What are available payment methods at Gamers Shop?

Gamers Shop accepts payment by several different means, and this is what distinguishes our store to facilitate meeting the needs of customers. We accept payment through the following methods:

  • Local Bank deposits .
  • Local Bank transfers .
  • Various e-wallets like Vodafone Cash – Smart Wallet and others .
  • CashU Cards .
  • Western Union for our customers outside Egypt, with a minimum order of $ 200 .
  • Cryptocurrencies such as Bitcoin, BTC Cash , BSV and others .

We will always add other payment methods as much as we can .

What is the accepted payment currency at Gamers Shop?

We accept payments in Egyptian pounds or US dollars according to the rates announced on our store, which will be always updated to reflect latest updated prices .

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